We know plans can change, that’s why we’ve made it simple for you to exchange your tickets to a different date, subject to the below Terms and Conditions.
Ticketmaster customers, please contact Ticketmaster via the help desk.
Terms and Conditions
If exchange request is due to illness, you must contact Ticketmaster no later than 10am for Matinee, or 12pm for evening performance and proof of illness is required, if request is received after these times the exchange cannot be applied.
Tickets may be exchanged for any other single performance on sale at the time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for the same performance.
Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third-party providers are subject to their exchange policies, we recommend contacting them directly.
Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.
New special offers may not be applied to exchanged tickets.
Exchanges may not be made to reduce the total number of tickets originally purchased.
Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.
Complimentary tickets and resold tickets are not eligible for exchange.
Other restrictions may apply. Exchange policy may change or be revoked without notice.
For Sydney Lyric, Sydney:
To make a wheelchair or companion card booking, please email to request a call back. The Sydney Lyric box office will call you to complete your booking as soon as possible, between the hours of Monday-Friday, 9am-5pm.
For more information on planning your visit and Sydney Lyric’s service and amenities, as well as its policies, please visit the venue’s website.
The show is 2 hours 40 minutes in length. This includes a 20 minute interval.
Yes, it is suitable for a general audience aged 6 and up.
Please be aware that all patrons, regardless of age, must have a ticket.
All persons aged 16 or under must be accompanied and sat next to the accompanying adult.
Patrons under 2 years of age are admitted free and must remain on the lap of a parent/guardian. Babes in arms tickets are available from the box office on the day of the performance.
The show includes flashing lights, strobe effects, smoke/haze and pyrotechnics throughout.
Please arrive promptly as latecomers cannot be admitted until a designated point in the performance which is approximately 25 minutes after curtain-up. Please note, no refunds are issued to patrons arriving late.
The Producers of BACK TO THE FUTURE cannot guarantee the appearance of any particular artist, which is always subject to illness and leave arrangements.